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Boo. And when I call I end up having to follow the "troubleshooting" instructions for 10 minutes that I already tried because they are the only thing in the manual.Boo Samsung. I called and they said I needed to send it in to another center, so I did. I was so excited. Two weeks later I got it back and it was still broken. I don't even know why they have the "chat" function on the website.
All they say is to call during regular business hours. I think the sounds quality was great, etc but problems began right away. I contacted their service department and ended up sending it in. I just got it back and it is STILL BROKEN. My roommate and I would have to turn off the system for 30 seconds at least once a month because it would freeze. I was given this home theater system last year for Christmas.
Then in early October I couldn't get the dvd player to even open. I'm a patient person, but I've been without my dvd player and system now for almost 2 months and aggrivated is hardly the beginning of it.PS.
SO, if you want something to play divx on DO NOT buy this product. It does this on any of the 100+ divx discs I have (which incidentally all play fine on my Toshiba Divx DVD player). Wish I hadn't wasted the $500 on a Samsung, I should've just stayed with Toshiba. The sound is excellent BUT ever since I recieved my unit every time I try to play a divx movie it completely stops halfway through and will not restart. When using Component or Composite connectors it works perfect but for some reason when using the HDMI connection it stretches and warps everything. Divx playback is the main reason I bought this surround system and was very upset when I would only get halfway through a movie and it stops and WONT restart, even from the begiining.
Also, another tidbit I didn't find out until I bought the system: When using an HDMI cable to connect it to your television it will stretch the viewing image to fit the screen and there is no way (that I could find in the settings) to make it work. Owned this product for over a year now. I turn the unit off and on again then it tells me there's no disc or something like that. I contacted Samsung and they can not help, I get the runaround.
I like doing business with Amazon. The Amazon people were great and there was no problem sending it back - they even arranged for UPS to pick it up. The home theater arrived with a large hole in the shipping box and a corresponding dent in the receiver/dvd player. It all went back in the box and back to Amazon. The refund was credited to my account within a few days.
I would recommend this product to anyone looking for a great 5.1 surround sound system. It is the best sounding and looking unit for the price out there, hands down.
Also the 5-disk DVD player that came with this unit is 16 inches long and does not fit in my TV stand which has glass doors on the front. So to watch a Blu-Ray I have to have both DVD players turned on. The wireless card adds another 2 inches or so as it sticks out the back of the unit. With this system I have to have have 2 DVD players turned on to watch Blu-ray ones. I would still buy it again. Annoying but not a deal breaker.
Minor things on a fantastic system. Very nice system - 3 screws hold the speakers to their base and 1 screw hold the top speaker in place - Rear wireless speaker system worked like a charm on first hookup - have not had them go out like others have had.Would have preferrered RCA cables for the speakers instead of bare wiress which makes swapping another DVD player impossible unless you want to splice. This one has an optical input which comes directly from my TV. I will have to cut out the cheap carboard back of it to have it sit in.
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